Cost and timings+
Free delivery when you spend £50 and over, £3.50 for orders under £50. Exceptions apply to large items being delivered to non-UK mainland locations.
- Items are usually delivered within 5 working days, Monday to Saturday, 7.30am - 6pm. Some couriers may deliver slightly earlier or later.
- Once your item has left our warehouse, we’ll send you an email with tracking information.
- Couriers we use for standard deliveries include Royal Mail, Hermes, DHL and DPD.
Why is the delivery time longer than I’d expect?+
We work with various approved couriers, who help us offer you a wider range of services. These couriers may offer different delivery times and options. Find more information on delivery by our approved suppliers here. Please wait until your delivery due time has passed before contacting us.
How will you ensure my high-value item is delivered safely?
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High-value items will need to be signed for. We’ll send you an email explaining how to track your item and letting you know when it will be delivered.
If no-one is available, the courier will attempt to leave the parcel with a neighbour. The courier will post a card through your door with further delivery instructions if they're unable to complete delivery or if they leave the parcel with a neighbour.
The courier will attempt to make delivery and obtain a signature up to 3 times before the parcel is returned to our warehouse.
Can you notify me when you’re on your way?
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We'll contact you by text the night before your delivery to narrow your slot down to a 2-hour window, and we'll confirm that on the day when the van leaves our warehouse.
My item is now out of stock, but I’ve paid for it. What shall I do?+
If your item is out of stock, we’ll email you to let you know. If you’re happy to wait and the item comes back in stock within 28 days, you’ll be billed and the item will be shipped to you. If it’s still not available within 28 days, we'll cancel your order and refund you.
There’s been a mistake with my order, or it hasn’t yet been delivered - what should I do?
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If your delivery is overdue, or your items have been accidentally damaged in transit, or for any other queries, call our Customer Services team for assistance on 01222222222, 7am - 11pm, 7 days a week.
If your order is being delivered by one of our approved suppliers and it’s overdue, please contact our Customer Services team who will be able to contact the supplier on your behalf. Please note though, that the opening hours of our contact centre may be different to those of the supplier so we may not be able to give you an immediate response.
Do you deliver to BFPO addresses?
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Sorry, we can't currently deliver website orders to BFPO.
Do you deliver to Northern Ireland?
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Deliveries and collections are temporarily unavailable in Northern Ireland while we make adjustments in line with new Government legislation.
Do you deliver to the Channel Islands, the Isles of Scilly and the Isle of Man?
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Yes, however geographical location and courier availability can restrict our service. We may not always be able to deliver certain products to the Channel Islands, Isles of Scilly and the Isle of Man.
Do you have any delivery restrictions?
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We do reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.
