FREQUENTLY ASKED QUESTIONS
We prefer online orders but can take orders by phone when necessary. Please call us on +44 0330 332 5611. Lines are open Monday through Friday from 9 a.m. to 7 p.m. and on Sunday from 9 a.m. to 5 p.m.
Please call us on +44 0330 332 5611 or email contact@wickaboo.com and we will do all we can to help.
We accept the following payment types: Visa, Visa Debit, MasterCard, American Express, Diners Club, Maestro, Shop Pay, Apple Pay, Google Pay, PayPal, and Amazon Pay.
We currently only accept payment in pounds sterling (GBP), though you are welcome to pay with a non-UK credit or debit card. The amount will be charged in your local currency and adjusted by your card issuer’s exchange rate and fee, if applicable.
At Wickaboo, we endeavour to make your shopping experience as easy and secure as possible. To place an order through our website, browse the site and add the items to your cart. Once you have finished shopping, simply go to the basket page, confirm the items you would like to order, choose the method of shipping you would like and continue to payment. If you are satisfied with your order, please confirm payment and the item(s) will be shipped as soon as possible.
If your order is successful, you will receive an automated email to confirm that your order has been received and is being processed. This means your payment was successful. However, if an item is unexpectedly not in stock, or we see there may be a security issue with the payment, we will contact you as soon as possible to resolve the situation. When your item(s) has been dispatched, you will receive a second email.
If you have placed an order but have not received any emails from us, please call or email us to confirm that we have received your order. It might be something as simple as the order going through correctly, but an error in entering your email address. However, very occasionally, an order might not come through to us for another reason. It is always worth checking, especially if you need the items urgently or by a set date.
If you have noticed that there has been an error with your order, please contact us on +44 0330 332 5611 or email us at contact@wickaboo.com. Please include your order reference, and we will make sure we sort it out as quickly as possible.
You will receive a shipping confirmation email with a link to track your order on the carrier's website after your order has shipped. You can check the status of your order after it is in transit by clicking the link.
Please read our Delivery page for further information.
We can send to addresses other than the cardholder's, but each order can only be shipped to one address. You will need to place separate orders for each address if you want products in your order to be shipped to numerous locations.
We are unable to redirect orders to a different address after dispatch. Therefore, please ensure you provide a correct and suitable shipping address for the specified delivery times. However, if you realise very soon after you place the order that the address is incorrect (or incomplete!), please contact us on +44 0330 332 5611 or email contact@wickaboo.com and we will do all we can to help.
All items are insured against theft and accidental damage whilst in transit from Wickaboo to the shipping address provided. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by our insurance. If your package is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged package.
Not when ordering from the United Kingdom. Should you be requesting overseas delivery, take note: Import duties and customs policies vary widely from country to country, and as a result, we have no control over their charges, nor are we able to estimate the cost of these charges. Your parcel can also be delayed by customs, and subsequent charges can be applied over which, unfortunately, we have no control.
Duties are charged once the parcel arrives at its destination, all of which must be paid by the recipient of the parcel. We suggest you contact your local customs office for current charges before placing an order to avoid any unexpected costs.
FREQUENTLY ASKED QUESTIONS
Can I order over by phone?+
Can I reorder+
DELIVERY AND RETURNS
SHIPPING & DELIVERY+
RETURNS & EXCHANGES+
PRODUCT CARE
First Accordian Head+
Second Accordian Head+
Third Accordian Head+
START THE JOURNEY
Should you require information or help, please contact our Client Services. Our advisors will be pleased to assist you.
Monday to Saturday: 9am - 7pm
Sunday: 9am - 5pm
Client service
0330 043 4937
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Wickaboo's official Customer Service WhatsApp account
