If your order is successful, you will receive an automated email to confirm that your order has been received and is being processed. This means your payment was successful. However, if an item is unexpectedly not in stock, or we see there may be a security issue with the payment, we will contact you as soon as possible to resolve the situation. When your item(s) has been dispatched, you will receive a second email.
If you have placed an order but have not received any emails from us, please call or email us to confirm that we have received your order. It might be something as simple as the order going through correctly, but an error in entering your email address. However, very occasionally, an order might not come through to us for another reason. It is always worth checking, especially if you need the items urgently or by a set date.